Grievance Redressel

Grievance Redressel Mechanism

Toyota Financial Services worldwide is always committed to providing a high standard of service. However if you have an unresolved problem and you wish to register it with us, we would be happy to help you.

You can share your complaint to the nearest dealership in person or reach us through our call centre, write to us or send us an email.

Kindly ensure the subject field is duly filled while sending an e-mail.

01 Level 1

1. Phone banking:

Call us on our TOLL FREE number 1800 419 1801

2. In case of unsatisfactory response send e mail or write to:

Customer Service Department
Toyota Financial Services India
E-mail:
customerfirst@tfsin.co.in
OR, Write to: Toyota Financial Services India Ltd
1st Floor, Centropolis, No. 21 Langford Road, Richmond Town | Bangalore – 560 025

Please provide us with your full name, LAN details (if you are a TFSIN customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your requirement's).

You will receive a response within 2 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this period.

02Level 2

1. In case of an unsatisfactory response from the above channels please send an email to:

Mr. Sandeep Manhas
Head - Marketing
Toyota Financial Services India
E-mail: nodalofficer@tfsin.co.in
You will receive a response within 2 working days.
Please quote the reference number of your earlier contact with the Bank on the same issue.

03Level 3

1. If you are still not satisfied with the resolution you receive, please write to:

Mr. Kamesh Chaudhary
Vice President Sales & Marketing
Toyota Financial Services India
E-mail: grievanceredressal@tfsin.co.in
You will receive a response within 2 working days
of the Nodal officer receiving your communication.

04Level 4

1. For any queries/compliant, please contact:

Mr. Norimasa Ogawa
Senior Vice President(Corporate), Toyota Financial Services India Limited
Tel: 080-43442856
Or please write to: grievanceredressalofficer@tfsin.co.in