Grievance Redressal

Grievance Redressal Mechanism

Toyota Financial Services worldwide is always committed to providing a high standard of service. However if you have an unresolved problem with TFSIN or any of our outsourced vendors, which you wish to register with us, we would be happy to help you.

You can share your complaint to TFSIN executive at your nearest dealership or reach us through Email, call centre, or write to us.

Kindly ensure the subject field is duly filled while sending an e-mail.

01 Level 1

Call US:

1800 309 9778

Monday – Saturday

9:30 AM – 6:30 PM

*Except on National holidays.

Toyota Financial Services India Ltd

3rd Floor, Centropolis, No. 21 Langford Road, Richmond Town | Bangalore – 560 025

02Level 2

In case you do not receive a satisfactory response at Level 1 within 10 days

Please contact our Grievance Redressal Officer Mr. Jithesh Thankappan with your complaint number at:

Tel No: 080-67361943

Time: 9:30 am to 5:30 pm , Monday to Friday

Write to us at :

Grievance Redressal Officer

Toyota Financial Services India Ltd

3rd Floor, Centropolis, No. 21 Langford Road, Richmond Town | Bangalore – 560 025



03Level 3

In case you do not receive a satisfactory response at Level 2 within 30 days

you may appeal to the Reserve Bank of India’s Ombudsman Channels through:

Website: https://cms.rbi.org.in

Mail to: CRPC@rbi.org.in

Write to : Centralised Receipt and Processing Centre 4th Floor, Sector 17, Chandigarh, 160017

Toll free:14448 (9:30 am to 5:15 pm)

*Except on National holidays.

I authorise TFSIN representative to call/SMS with regards to this complaint


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